Implementing and Using a Balanced Scorecard-based Performance Management System
The training course is based on a blend of interactive activities (individual and group exercises, case studies, discussions) and conventional resources. This course addresses the knowledge required in order to create and implement a Balanced Scorecard and to clarify concepts such as Performance Management System Architecture, Strategy Map, Desired State of Evolution, Scorecard. In addition to this, participants will also acquire knowledge with respect to the BSC implementation stages, risk management and initiative management.
This course offers participants the opportunity to:
- Understand the Balanced Scorecard concept and how it supports strategic business efforts;
- Understand the performance management system architecture, its components and its planning;
- Practice BSC implementation using a given template;
- Understand the main steps in the implementation and use of a BSC-based system in everyday activities;
- Identify how to connect BSC and performance management system utilization with key areas such as Leadership, Risk Management and Project Management.
By the end of this course, participants will be able to:
- Identify a BSC design and the BSC implementation stages;
- Acquire good practices in developing a Balanced Scorecard;
- Define the most relevant KPIs for their organizations;
- Identify the various components of a BSC-based Performance Management System;
- Connect BSC and performance management system utilization with other areas: Leadership, Risk Management, Project Management.
Understanding the Balanced Scorecard-based performance management system
Performance Management and Balanced Scorecard
- Defining Balanced Scorecard
- The role of Balanced Scorecard in a strategic performance management context;
- The evolution of the Balanced Scorecard, current state and trends;
- Performance Management System Architecture.
Analyses: Command and control thinking vs. System thinking
The architecture of a Balanced Scorecard-based Performance Management System
- Desired State of Evolution (DSOE) – values, mission, vision and value drivers;
- Strategy Map – objectives as a performance road map;
- Performance Scorecard – balance and alignment;
- Portfolio of Initiatives – translating priorities into action;
- KPIs as performance management tools.
Discussion: Good practice in Balanced Scorecard design – review of examples.
Case study – Developing a Balanced Scorecard-based Performance Management System Architecture
- Mapping the Balanced Scorecard Architecture;
- Formulating the Desired State of Evolution;
- Building the Strategy Map – grouping and linking objectives by perspectives and themes;
- Developing the Performance Scorecard – defining most relevant KPIs;
- Setting up the Portfolio of Initiatives- identifying and prioritizing strategic initiatives.
Exercise – Customizing Balanced Scorecard templates
- Review of the Desired State of Evolution, Strategy Map, Performance Scorecard and Portfolio of Initiatives templates;
- Documentation of Balanced Scorecard components;
- Questions & answers, guidance in the documentation process.
Discussion: Preliminary output review.
Implementing/using a Balanced Scorecard-based performance management system
Balanced Scorecard implementation process
- Balanced Scorecard implementation stages;
- Planning and deploying the implementation process;
- Technology as a Balanced Scorecard implementation enabler.
Discussion: Preliminary review of acquired results.
Generating value with the Balanced Scorecard
- Data gathering and KPI activation;
- Performance reporting with the Balanced Scorecard;
- Performance review meetings;
- Initiatives management;
- Balanced Scorecard review and recalibration.
Exercise: Identifying initiatives during a performance review meeting.
Balanced Scorecard in practice – success factors and challenges
Integration with other organizational systems: budgeting, communication and performance assessment;
- Balanced Scorecard and Leadership;
- Balanced Scorecard and Risk Management;
- Balanced Scorecard and Project Management;
Quiz: Pitfalls in working with the Balanced Scorecard.
Applying the acquired knowledge within organizations
- 10 insights into the intelligent implementation and usage of the Balanced Scorecard;
- Implementing the acquired knowledge within organizations;
- Course overview and conclusions;
- Questions & answers; open discussion.
✔ Course material
Participants will receive a hard and an electronic copy of the course, as well as a document that comprises the exercises solved during the training sessions.
✔ Field-related resources
Participants will receive a set of resources that includes The Performance Management System Architecture, The Desired State of Evolution, The Strategy Map, Dashboard, Scorecard, The Portfolio of Initiatives, and KPI documentation forms.
✔ Premium Subscription – 3 months
Participants will have access to over 7,000 KPIs examples, to 38 documentation fields and will be able to export 500 documented KPIs from our platform indicatorideperformanta.ro. Moreover, they will be given access to the “Top 20 KPIs in 2010” report, and to a “Top 25 KPIs in 2010” report of their choice.
✔ Other resources
Participants will receive the KPI Infographic developed by the KPI Institute, which is a brief presentation of good practices in using KPIs.
Our courses were attended by participants from organizations such as:
People interested in the Balanced Scorecard-based performance management system
One of the main advantages of participating in this training course is the opportunity to learn and gain recognition for the knowledge and skills in implementing and using a Balanced Scorecard-based performance management system within organizations. Professionals from any field and people interested in performance management will acquire the knowledge needed for a complex approach to this field. The program focuses on providing examples, case studies and exercises, which together constitute a unique learning experience.
Top/middle/lower management people
People from top/middle/lower management and their organizations, regardless of their field of expertise, which are interested in implementing a Balanced Scorecard-based performance management system within their team or department, will be glad to discover in this training program the resources and tools required in order to successfully implement such a system. The networking opportunity and the exchange of experiences acquired by participants within their organizations represent an extremely useful learning experience. In addition to this, by sharing good practice in the field, the participants and the trainer can come up with solutions to the challenges that exist within organizations.
Performance management experts
It is important for performance management professionals such as Strategy Managers, Performance Managers or Performance Architects to have a good understanding of the Balanced Scorecard-based performance management system. For this category of professionals, the need for an increased thoroughness in working with KPIs is one of the most main aspects addressed by this training program. Specialists need examples of good practices in the field, and the training course is a good opportunity to learn, not only from the trainer, but also from participants holding similar positions in different organizations, who share their own professional experience.
Research Programs Director
Master’s in Public Relations
Adrian Brudan is the Research Programs Director of The KPI Institute, the global authority on Key Performance Indicators research and education. Under his management, The KPI Institute’s team has documented over 7.000 KPIs examples, the outcome being represented by the www.smartkpis.com online platform, the premier destination for quality performance management and measurement resources.
Adrian has also been involved in designing and delivering the Institute’s KPI educational programs, aimed at competency development in the area of performance management and measurement. Moreover, Adrian is an accredited trainer, and certified in KPIs management by The KPI Institute and The George Washington University in the US.
As a trainer, Adrian has facilitated tens of KPI and Balanced Scorecard trainings, and several Friday Night at the ER workshops.
- KPI management certifications;
- PRINCE2 Practitioner (Project in Controlled Environments) – International project management certification;
- MBA in Advanced Management through the ESSAM program.
- Supervision of the selection and documentation processes of over 7.000 KPI examples from 15 functional areas and 24 industries;
- Review of over 1.000 performance reports from over 125 countries;
- Referenced over 20.000 bibliographic resources;
- Editor-in-chief of www.BalancedScorecardReview.com;
- Director of two Romanian conferences on performance management;
- Participation in several performance management architecture review projects for clients in Australia, Southeastern Europe and Middle East.
- Implementation of Balanced Scorecard-based performance management systems;
- Management capabilities auditing and performance measurement;
- Establishment and development of KPIs;
- Project management and business events organization.
Competences & Expertise
- Expert in performance management and measurement;
- Expert in the implementation and utilization of Balanced Scorecard-based performance management systems;
- Project management;
- Process management;
- Evaluation of training needs;
- Presentation skills.
The “Implementing and Using a Balanced Scorecard-based Performance Management System” training program provides an interactive practice-based learning environment in which participants:
- Apply in exercises the concepts learned;
- Analyze case studies and identify solutions for the challenges they encounter;
- Use templates that they can afterwards customize to suit their organizational needs;
- Share their own experience and good practices in the field;
- Are part of an evaluation process, both before and after the course, in order to assess the knowledge acquired.
At the end of the course, participants will take a knowledge test that comprises 20 questions. The maximum score that can be obtained is 20 points and in order to receive the diploma that acknowledges their competences in the field, participants must obtain at least 10 points.
Contact us for details and registration!
Phone: +40 264 414 360
Mobile: +40 747 675 087
“The training course was extremely interesting and very useful.”
Alexandra Sachianu, Recruiting Analyst | RCS & RDS
“An attractive, useful and interactive training program. I have liked the approach which was not based on theory, but on practical exercises.”
Cora Badea, HR Specialist | RCS & RDS
“A very well structured training course that I recommend to all those who want to have a clear understanding of both theoretical and practical concepts in Balanced Score implementation.”
Raluca Pantu, Head of HR Department | ANCOM
“Really useful in understanding the [Balanced Scorecard] concept and its benefits.”
Ildiko Colcer, Legal Adviser | Naturlich
1. What is the value added of this course?
Understanding the aspects which determine the implementation and use of a Balanced Scorecard-based performance management system, as well as the measurement methods, will generate value for the organization. By attending this training course, participants have the opportunity to share their experience, but also good practices in the field, through group discussions and exercises.
2. How do I get access to course materials and inclusions?
Each participant will receive an e-mail with the course materials and other useful resources within 3 days from the termination of the course. The 3-month Premium subscription to the platform www.indicatorideperformanta.ro will become active starting with the second day after the termination of the training program.
3. Are there other useful resources that I could use in my continuous professional training?
Each participant will receive a document with the recommended reading in the field. Moreover, in order to have access to the latest performance management news, participants interested in their continuous training in the field can read relevant articles on the blog: www.indicatorideperformanta.ro/blog .
4. Can another person replace the person that signed up for the course?
You can appoint someone else to attend the course, without paying another registration fee, should you not be able to participate in the course, subsequent to your registration.
Cristina Bleoca, Operations Manager, Heiring Impex